Refund Policy


Refund Policy

Our well-established Refund Policy clearly outlines the procedure for receiving refunds and includes all relevant terms and conditions.

Refund Policies and Processing Times

Please note that the refund policies and processing times for your reservation may differ. You can usually find this information on your itinerary or confirmation email from when you made the booking. The specific regulations for your booking will determine the type of refund you receive, which may include a reimbursement to your original payment method, credit for future flights, or rewards and coupons. In some cases, a combination of these options may be offered.

Booking Process

At Flylumio, we strive to offer a seamless booking process on our website, flylumio.com. As part of this mission, our policy (implemented by AdHub Max LLC, an American company) outlines the steps for changing or canceling any flights, accommodations, or other travel arrangements made through our platform.

Currency and Pricing

When considering currency and pricing, it is essential to acknowledge the multiple factors that may impact them.

Kindly be advised that all reservations are quoted in US dollars (USD) and may vary based on factors such as availability, demand, and peak travel seasons such as holidays. Kindly bear in mind that prices are subject to final confirmation at the time of payment and are subject to change without prior notification.

Termination Timeframe and Charges

According to federal regulations, the U.S. airline industry must comply with laws pertaining to flights. The Department of Transportation's website provides details on reimbursement for airline expenses, such as:

Do I qualify for a reimbursement?

In the event that my ticket was obtained through a third-party entity, such as a travel agent or online agency, either by purchase or reservation.

Standard Timeframe for Receiving a Refund

What is the standard timeframe for receiving a refund from either an airline, travel agent, or online booking platform?

Post-Purchase Cancellation

In the event of a post-purchase cancellation, tickets will not be refunded. The Airline reserves the right to provide future credit, which must be utilized within one year and by the original purchaser. Failure to do so may result in penalties in accordance with the Airline's policies. Prior to booking, it is crucial to thoroughly review and comprehend the terms and conditions, as certain Airlines have non-refundable fares even within 24 hours.

Cancellation and Refund Assistance

If you require a cancellation of your booking, rest assured that any deposits or partial payments will be promptly refunded. Do keep in mind that non-refundable fees will be deducted from the total amount. Our agent is available to assist you in monitoring your refund status.

Non-Refundable Items

Please be aware that certain discounted airfare options may not be refundable. To avoid any confusion, we kindly ask that you carefully review the booking terms before making your reservation.

After confirming a hotel extension, it becomes non-cancellable.

After the reservation is made, no compensation will be given for any unused portion.

Travel Disruptions

Disruptions to travel plans, whether caused by cancellations or delays, can lead to feelings of annoyance and discomfort.

Regarding Cancellations

If a flight is cancelled, customers have the option to either request a full refund or receive credit for future travel, as per the airline's policies.

If a significant delay occurs, customers are eligible to request a refund. This determination considers factors such as flight duration, cause of the delay, and individual circumstances. Evaluations for reimbursements on extended delays are handled by the Department of Transportation.

Passengers whose travel class is modified, either due to an aircraft change or unexpected situations, may be eligible for a reimbursement of the fare discrepancy.

Additional Services

Travelers impacted by flight disruptions or significant delays may be eligible for compensation for any added services, such as baggage fees, seat upgrades, or in-flight WiFi, that were not available during their trip.

Airline-Specific Policies

For any voluntary changes to your flight, the airline will adhere to its standard fare rules and modification fees. However, in the event of unforeseen alterations to your itinerary, such as adjustments to flight times, you will not incur any additional costs from the airline. Please be aware that flylumio.com reserves the right to impose a $50 fee for modifications in these circumstances.

Baggage Handling

If an airline loses a passenger's luggage and confirms it as lost, the passenger is eligible for a refund of their baggage fees from the same airline. The usual wait time for airlines to classify a bag as lost is 5 to 14 days, but this may differ based on their individual rules. Keep in mind that only flylumio.com can help with filing a claim.

Fully Refundable Tickets

Those who opt for the fully refundable ticket have the freedom to cancel their purchase and receive a full reimbursement, as long as the ticket is not used.

24-Hour Cancellation Rule

Passengers who choose to reserve their flights a minimum of seven days in advance are eligible for a complete refund in the event of cancellation within 24 hours of booking. However, this regulation is only applicable if the ticket remains unchanged and the cancellation is requested within the specified timeframe.

Company Liability

Our liability coverage covers a variety of damages, such as direct, indirect, special, or consequential damages, as well as loss of data, income, or profit, and personal injury or property damage. In the event that we are held accountable for violating these terms, our liability is restricted to either re-providing the service or reimbursing its cost.

Schedule Modifications

Please note that flylumio.com is not liable for any changes made to flight plans by the airlines. It should be noted that passengers may receive a reimbursement if there are significant modifications or delays, as per the airline's guidelines.

Refund and Cancellation Process

We highly recommend that travelers utilize either the website airnexia.com or our customer support team at support@adhubmax.us for all cancellation or refund inquiries. It is crucial to thoroughly review all terms and conditions before completing a reservation.

Reservation Receipt

Acquiring a receipt for your reservation is of utmost importance.

How one books their reservation and the available information can both affect the retrieval of receipts.

Itinerary Summary

On the itinerary page, you will find a comprehensive summary of all planned activities and events for your entire trip.

Obtaining a Receipt

To obtain a receipt, you can select Print or Get on the itinerary page. If you need a receipt for tax purposes, simply contact your travel provider (such as a hotel or airline).

The Lodging Destination

Payment for your accommodation can be made either at check-in or check-out, upon the conclusion of your stay. You will receive a receipt from the hotel for your transaction.

Please note that the full payment was made upon booking, and your itinerary page contains the receipt for your reference. Any additional expenses incurred during your stay, such as wifi or minibar charges, will be shown on a separate receipt provided by the hotel during check out.

The Rental Car Service

Opting to make the payment at the rental agency will result in receiving a detailed receipt upon returning the car. This receipt will clearly indicate any relevant fees and taxes.

Upon completion of your booking, the payment will be finalized. The itinerary page serves as a valid proof of purchase and can also be used for requesting a duplicate rental contract or receipt from the car rental company, if needed.

Package Reservation

Just a friendly reminder that although your itinerary includes the overall cost, your bank or credit card statement may itemize the expenses for each part of your package, such as airfare and hotel fees.

Ensuring the Safety of Transactions

By creating an account, you can trust that your personal details are safe and easily save your payment options for future trips.

By using SSL, an enhanced security protocol for online information, you can have peace of mind knowing that your personal data is safeguarded. Just ensure that the address in your browser starts with https://.

In order to safeguard your card from unauthorized transactions, it is necessary for us to verify its 3- or 4-digit identification number with each purchase. You can usually locate this code above the credit card number in the signature area for American Express cards.

Secure Storage of Payment Details

Enhance your account's security by including a card for secure storage of payment details.

During the reservation process, you will be prompted to specify a payment method before finalizing your booking. Simply opt for the credit card selection and indicate below if you would like to store this information for future reservations.

Additional charges may be applied for bookings made from a foreign location or if your card is issued by an international bank.

Resolving Unsuccessful Transactions

Numerous factors could have led to the failure or rejection of your payment.

To prevent any possible problems, kindly ensure that your card has sufficient funds. You can do this by verifying your account balance or contacting your card provider. If needed, you may also use a different card for the transaction.

In order to eliminate the possibility of errors, kindly confirm the accuracy of all payment information. We kindly request that you verify before proceeding to prevent any potential problems, including expired cards or incorrect billing addresses.

Please take a moment to look over the payment methods listed on the check-out page and ensure that your preferred option is accepted. Thank you.

Unfortunately, we must inform you that a technical issue with your card issuer has affected the processing of your transaction. Please reach out to them for support or attempt the transaction again at a later time.

As a result of an unusual charge, your card issuer has implemented measures to safeguard you by preventing the transaction. In case you need help, please reach out to your card issuer for additional assistance.

Unclear Charges

Did you come across a charge that seems unfamiliar? There could be multiple reasons for this. If none of them seem to explain your situation, please reach out to our agent for further clarification.

Reservation Changes and Additional Charges

Is there anything you would like to alter about your reservation? Just a friendly reminder that if any of your fellow travelers, such as the airline, hotel, car rental company, or activity provider, have made changes, there may be extra costs involved. Rest assured, we will notify you of any such charges.

In certain instances of Pay Later reservations, the provider may request a card hold or advance deposit prior to check-in. It is crucial to contact them directly through the provided itinerary details.

Please be aware that booking from a foreign country or using a card issued by an overseas bank may incur an additional fee for international transactions.

Were there any additional costs during your stay? Kindly note that any extra charges, like those for the mini fridge or internet access, will be added to your final invoice upon departure.

Not following the designated check-in times or being late may lead to extra fees at hotels. Similarly, extending your check-out time may result in a charge as well.

Buying a Return Ticket

When buying a roundtrip flight composed of two one-way fares, you may observe multiple charges on your billing statement. This is because the airline invoices each leg separately.

Opting to combine multiple airlines may be the best option for your travel requirements. To maintain our ability to provide a roundtrip ticket with two separate one-way fares from different carriers in a single reservation, an additional fee will be included. The exact amount of this fee may vary depending on the ticket chosen.

It is Crucial to Thoroughly Review the Rental Policies

Prior to obtaining the vehicle, it is crucial to carefully review the rental agreement. This ensures compliance with any possible extra fees.

If There Happens to Be a Pending Charge on Your Statement

Should you see a pending charge on your statement, it indicates that you began the booking process but either did not finish it or opted to cancel the reservation. This charge will remain until the booking is confirmed or will disappear in 5 days. If you need access to the funds or require your account to be unlocked, please contact your bank directly.

To Obtain a Personalized Estimate of Your Refund Arrival Time

Speak with one of our representatives to receive a customized delivery schedule for your reimbursement.

Rather than taking action immediately, it might be advantageous to wait until you receive the email confirmation. This will give you all the essential details regarding the timing and whereabouts of your refund.

To Sum Up, Overall

Please note that the refund process usually takes 24 hours to finalize. Your selected bank or payment service, such as PayPal, will then handle the remaining procedures. Kindly be advised that it may take up to 7 business days for the funds to reflect in your account and there could be a further delay before it appears on your credit card statement.

Kindly be aware that refunds from third-party entities, including but not limited to airlines or property owners, may undergo a prolonged processing period. We highly suggest reviewing your credit card statement to identify the responsible entity for administering the reimbursement.

The Payment Policies That Have Been Postponed

Residential Options

Some hotels provide the choice to reserve your room in advance and pay with the local currency upon check-in or check-out.

Upon receiving your booking confirmation and itinerary, you will be notified of the approximate total amount due at the hotel, which includes any possible additional fees or taxes.

In certain scenarios, a hold or pre-payment may be required prior to check-in. For inquiries regarding refunds or claims, kindly reach out to us directly using the provided itinerary information.

Car Rentals

By choosing this option, you can secure your rental vehicle without the need to pay in advance.

Upon arriving at the designated pick-up location, please confirm that the driver possesses a valid credit card to cover the full cost. Please be aware that the car rental agency will authorize a hold on the card for the required deposit.

Prior to finalizing a Reserve now, pay later booking, it is important to confirm with the car rental company their accepted methods of payment. This will guarantee a hassle-free check-in experience and prevent any unforeseen payment complications for your credit card.

Sailing

These sea voyages provide an array of opportunities for passengers to engage in diverse experiences, such as various activities, live entertainment, and moments of rest, all while marveling at the breathtaking scenery.

To secure your spot on the sailing trip beforehand, only a deposit is required. Upon completion, you will receive a confirmation email containing payment details and the itinerary to keep track of.

Various Payment Options for Initial Payment

For those with a Pay later reservation, it is advised to contact your provider to inquire about the possibility of paying upfront. Alternatively, if you have a deposit booking, the confirmation email will include details on how to settle the outstanding amount.

Important Notes

The Pay Later option does not allow for coupon redemption on bookings.

Unfortunately, the Pay Later option is currently unavailable for Vacation packages, Flights, and Activities. We apologize for any inconvenience this may cause.

Contact Information

Should you have any inquiries or concerns relating to our Refund & Cancellation Policy, please feel free to reach out to us via:

AdHub Max LLC

501 Silverside RD, Ste 105, Wilmington, Delaware, USA, 19809

Email: support@adhubmax.us

Registration Number: 204593071 (Assigned on November 14th, 2023)

Employer EIN: 36-5088320 (Valid until November 24th, 2023)

File Number: 2628039

D-U-N-S Number: 11-937-7126 (Recorded on October 18th, 2024)

License Number: T-2024711223 (Approved on October 5th, 2024)

ISO/IEC 27001:2022 Certification Code: US-ABMC-24-12123461 (Granted on November 12th, 2024)

ISO 27701:2022 Certification Number: US-ABMC-24-12123463 (Awarded on November 12th, 2024)


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